Refund,Shipping & Returns
We do not accept returns or exchanges. Please contact us if you have any problems with your order.
Returns and exchange details
Your satisfaction is our top concern and we want you to be very happy with your purchase. We are 100% sure that you will love your Crushing Goals and Taking NotesTM purchase. However, if for some reason you are not satisfied with the quality of your order, please contact us within 3 days of receiving your package. We promise to make things right.
Please understand that, due to the highly personalized nature of our products, we cannot provide refunds or free reprints, except for cases in which your printed products arrived damaged, with a manufacturing defect or with a defect in workmanship. Crushing Goals and Taking NotesTM is not responsible for the following:
-- Errors in spelling, punctuation or accuracy in the text entered by the customer.
-- Poor quality resulting from the use of low-resolution, poor quality or dark images.
-- Variances in color fidelity and brightness from what you see on your computer screen.
-- Errors in user-customizable features, such as choice of colors, formatting etc.
-- Size of the item you ordered is not ideal
-- Cover type is not ideal
-- Font or text size being smaller than it appears on the screen. The printed font will be the exact size that you specify, but depending on your screen resolution and zoom level, it may appear larger or smaller on the computer.
-- Delivery to incorrect address provided during check out
-- Lost/Stolen/or miss-delivered packages due to incorrect address provided or handling by shipping company
In the case of a Crushing Goals and Taking NotesTM error in producing your order, please accept our apology and be assured that we will remedy the error as quickly as possible.
Processing Time
Your order is typically processed and shipped from our shop within 7-14 business days of the order date. Orders received on Saturday and Sunday begin processing the following Monday.
Shipping Options
We have the following shipping options available:
Standard Shipping (4-5 day shipping & 4-5 day processing, M-F)
**International parcels are shipped via 1st class international and may take 14-21 days to arrive - we do not offer expedited shipping for international parcels**
Order Tracking
Once your order has shipped, you will receive an email from us with the tracking number for your package.
International Orders
We currently ship USPS First Class International to the following destinations: Australia, Canada, France, Germany, Ireland, Japan, New Zealand, The Netherlands, and the United Kingdom. Delivery time varies depending on location, and customs. Please note we do not currently offer expedited shipping for international orders. International orders may be subject to additional custom fees.
Changes of Address/Lost Packages
Please double-check your shipping address when placing your order. We cannot make changes to shipping addresses after your order has been processed. If you notice that you provided us with an incorrect address, please contact us as soon as possible and we will do everything we can to update your shipping information before your order ships. We are not responsible for stolen packages, miss-delivered packages, or packages shipped to incorrect address provided to us via the ordering process.